Return and Exchange Policy

• 1. Return and Exchange Conditions

  At NUUM JEWELRY, it is important to us that every customer is satisfied with their purchase. Therefore, customers have 14 days from the date of receiving the item to submit a return or exchange request, provided that the conditions outlined in this policy are met.

  To be eligible for a return or exchange, the jewelry must be unused, unworn, undamaged, and in its original condition. The item must not show any scratches, deformation, breakage, or traces of perfume, cosmetics, or other substances. All tags, protective elements, original packaging, and accessories supplied with the order must also be preserved.

  To request a return or exchange, please contact the NUUM JEWELRY team within 14 days of receiving the item and provide the order number, customer details, the reason for the return, and photographs of the product.

  Returns and exchanges are approved only after the item has been inspected. If the jewelry does not meet the stated conditions, shows signs of use, or has been damaged by the customer, NUUM JEWELRY reserves the right to reject the request.

  If an incorrect size was selected, the item may be exchanged for the correct size, provided that the same model and required size are available. If the preferred option is unavailable, our team will suggest possible alternatives.

• 2. Non-Returnable Items

  Custom-made jewelry, items modified according to the customer’s specifications, and personalized products cannot be returned or exchanged, except when the item has a manufacturing defect or does not match the confirmed order.

  The following items are also non-returnable:

  • • jewelry with personalized engraving;
  • • items made or altered to a custom size;
  • • jewelry created with a custom design or as a pre-order;
  • • used, damaged, or visibly altered products;
  • • orders returned without the complete packaging or accompanying accessories.

  If the item was produced based on incorrect information provided by the customer, including the size, inscription, name, date, or any other details, this will not be considered a manufacturing defect.

  Minor variations in color or appearance are not always considered defects. The colors shown in website images may differ slightly from the actual product due to lighting, screen settings, and the individual characteristics of handcrafted production.

  If the jewelry has a manufacturing defect, was damaged before delivery, or differs from the confirmed order, please contact us as soon as possible and provide photographs or video evidence. In such cases, NUUM JEWELRY will arrange an inspection and offer a repair, replacement, or refund depending on the circumstances.

• 3. Return Process and Refunds

  Before sending an item back, you must contact the NUUM JEWELRY team and receive return authorization. Products sent without prior approval may not be accepted.

  The item must be packaged securely to prevent damage during return shipping. We recommend using the original box and additional protective packaging. Until the item is delivered back to NUUM JEWELRY, the customer is responsible for its safe transportation.

  If the return is not related to a manufacturing defect, an incorrect item being sent, or another issue caused by NUUM JEWELRY, the customer is responsible for the return shipping costs. Original delivery fees, international customs duties, taxes, and other additional service charges are non-refundable.

  In cases involving a manufacturing defect or an incorrect order, the necessary return or replacement expenses will be covered by NUUM JEWELRY.

  Once the returned item is received, our team will inspect its condition and inform the customer whether the request has been approved or rejected. If the return is approved, the amount paid for the item will be refunded within 14 days, whenever possible using the original payment method.

  Due to bank or payment system processing times, it may take additional time for the funds to appear in the customer’s account. NUUM JEWELRY is not responsible for technical delays caused by banks or payment service providers.

  For international returns, the customer is responsible for correctly arranging the return shipment and completing any required customs documentation. Additional charges resulting from incorrect documentation may be deducted from the refund amount.

  For any questions regarding returns, exchanges, or product quality, please contact the NUUM JEWELRY team. We will review every request and aim to provide the most convenient and fair solution possible.